Aged Care Provider Capacity Building Workshops 2026 - Resources
Rural, Remote and First Nations Aged Care Service Development Assistance Panel (SDAP)
Thank you to everyone who joined us in Perth, Kalgoorlie and Broome. Your experience and the issues you raised shaped every session.
The workshop presentations and Participant Handbook are below. Use them to refresh what was covered, share key points with your Board and leadership team, and help your staff with the conversations and decisions that come up in day-to-day service delivery.
Participant handbook
Participant Handbook 2026 [PDF, 9 MB]
Your companion to the day. It has the slides from each session, space for notes, key references and practical tools to use back in your organisation.
Interactive scenario
Navigating Difficult Conversations
Step into a conversation with a consumer about paying more for their care, where a complaint is a real possibility. You choose how to respond at each point and see how each choice plays out. The scenario draws on the communication approaches covered in the Consumer Engagement session. You can also use it as a team training activity with your frontline and coordination staff.
Opens in your web browser and takes about 15-20 minutes. Please turn your sound on.
Workshop presentation
Rural and Remote Aged Care Workshop 2026: Perth and Kalgoorlie [PDF, 9 MB]
Rural and Remote Aged Care Workshop 2026: Broome [PDF, 9 MB]
These presentations cover the sessions delivered by Keogh Bay:
- Consumer Engagement: navigating the difficult conversations with consumers.
- Support at Home and Residential Care: strategies for common issues at the provider level.
- Regional Topics of Concern: the issues you told us matter most.
Aged Care Quality and Safety Commission
Governance and Financial Viability [PDF, 1 MB]
What good financial governance looks like, from planning and internal controls to forecasting and Board oversight. It includes a provider administration case study, liquidity management and a set of health check questions for your Board and executive.
Audit Methodology Engagement Session [PDF, 3 MB]
How the Commission runs registration, renewal and variation audits, what happens at each stage and the evidence collection tools it uses. It also covers how the Commission adapts its approach for First Nations providers and where audit sits alongside risk-based monitoring.
Department of Health, Disability and Ageing
Current Supports Available [PDF, 2 MB]
The supports available to rural, remote and First Nations providers. These include SDAP, the Business and Workforce Advisory Service (BWAS), infrastructure project management assistance and the Rural Locum Assistance Program (Rural LAP).
Using these materials
These resources are for use within your organisation. They reflect legislation, program guidance and sector data current as at October 2026, including the Aged Care Act 2024, the Strengthened Aged Care Quality Standards and the Support at Home Program Manual. Before acting on specific requirements, check the latest guidance from the Department and the Commission.
Case studies used in the workshops are fictional and were developed for training purposes.
Questions or follow-up
If you’d like to talk through anything from the day, or need the materials in another format, please get in touch:
Rae Samuel: rae.samuel@keoghbay.com.au | 0418 765 203
These workshops are funded by the Australian Government Department of Health, Disability and Ageing through the Rural, Remote and First Nations Aged Care Service Development Assistance Panel, and delivered by Keogh Bay People Pty Ltd.